Policies

  • Can I refer myself?

    No, self-referrals are not allowed. The program is designed to reward sharing with new customers.

  • Can I use HSA/FSA funds to purchase NOVOS?

    Yes! You can now save on average of 30% on domestic (US-only) NOVOS orders of $200 value or more. By using HSA/FSA funds, you can make tax-advantaged purchases — saving you money while investing in your health. How it works: Complete your purchase using your normal payment method. Answer a shor...

  • Does my referral reward expire?

    Yes, referral credits must be used within 3 months of being issued.

  • Do you ship internationally?

    Yes, we ship NOVOS Core and NOVOS Boost to many countries. Currently, NOVOS Age is only available in the United States and Canada. We ship Core and Boost to: Australia (not all zip codes), Austria, Brazil, Canada, Croatia, Denmark Finland, France, Germany, Hungary, Ireland, Israel, Japan Luxem...

  • How does the NOVOS referral program work?

    It’s simple—invite a friend to experience NOVOS, and you both get rewarded! Your friend gets $20 off their first purchase. Once they complete their order, you receive $20 in credit for your next purchase. You can refer up to 10 friends.

  • How do I refer a friend?

    Right now, our referral program is available by invitation only. Here’s how it works: Check your inbox – You’ll receive an email with details on how to enroll. Follow the instructions – Click the link in the email to get your unique referral link. Share your unique link – You'll now be able to s...

  • Want to share NOVOS with more than 10 friends?

    If you’re passionate about NOVOS and want to share it with a larger audience, you can apply to join our affiliate program for additional rewards and exclusive perks. [Apply Here].

  • What if my friend returns their order?

    If your friend cancels or returns their purchase, the referral is no longer valid, and the reward will be removed from your account.

  • What is your return policy?

    Can I cancel my subscription? If you have active subscriptions to any NOVOS products, you can pause, cancel or renew your subscriptions at any time, as often as you would like. If you wish to pause or cancel a subscription, it must be done at least 1 business day prior to the renewal date, otherw...

  • When do I receive my $20 reward?

    You’ll receive your credit as soon as your friend’s order is verified (after the 30-day return window closes). We’ll send you an email confirmation once your reward is ready to use.

  • Where can I find my referral reward?

    Once your friend completes their purchase, you’ll receive an email with your $20 reward code. Simply check your inbox, copy the code, and apply it at checkout on your next order. If you don’t see the email, be sure to check your spam or promotions folder. Still need help? [Contact us here].

  • Who qualifies as a referred friend?

    A referred friend must be a new customer to NOVOS and place their first order using your referral link. When you refer a friend, they’ll receive $20 off their first purchase of NOVOS. Here’s how it works for them: They click on your unique referral link. A $20 discount coupon will be displayed....