Yes! Thanks to our partnership with Truemed, eligible U.S. customers can use HSA (Health Savings Account) or FSA (Flexible Spending Account) funds directly at checkout for one-time purchases of NOVOS products (subscription purchases are currently not eligible).
How it works
- Choose "Pay with HSA/FSA" payment method at checkout.
- After placing your order, you’ll be redirected to the Truemed portal:
- Step 1: Pay with your HSA/FSA card (or use a regular credit card if HSA/FSA funds are insufficient).
- Step 2: Complete a brief (~2-minute) health intake survey to verify eligibility for the HSA/FSA route.
- Step 3: A licensed medical practitioner reviews your intake and issues a Letter of Medical Necessity (LMN) if approved.
- If you paid with your HSA/FSA card, retain the LMN and the receipt for your records (you may need them up to 3 years for compliance).
If you paid with a regular credit card, you’ll receive instructions for submitting the purchase for reimbursement through your FSA/HSA administrator.
Benefits
- Using HSA/FSA funds means you’re purchasing with pre-tax dollars, which may result in meaningful cost savings compared to paying after-tax.
- The streamlined Truemed process means fewer steps for you: payment, intake, review, and LMN issuance all handled in one flow.
Important Details & Eligibility
- Available for U.S. orders at this time, excluding NOVOS Age.
- Subscription or recurring membership purchases are not eligible for HSA/FSA payment via Truemed; if you proceed with a subscription you’ll need to pay by regular credit card and separately pursue reimbursement.
- If your HSA/FSA account does not have enough funds to cover the purchase, Truemed will prompt you to use a regular credit card and allow reimbursement for the portion up to your available HSA/FSA balance.
- Final eligibility is subject to your specific benefit plan rules, the intake survey review, and medical practitioner approval. The LMN is issued only upon approval.
- Retain your order confirmation, payment receipt, and the LMN — your HSA/FSA administrator may request this for audit or reimbursement review.
- You should always check with your plan administrator in advance to confirm whether purchases like NOVOS qualify under your HSA or FSA plan.
Need Help?
If you have questions about whether your specific plan qualifies, encounter any issues during checkout with the Truemed option, or need assistance retrieving your LMN, please contact the Truemed support team.
Jan 8, 2026